Can I return my phone?

You can return your phone within the first 14 days of ownership providing
1) The phone is in a pristine condition;
2) The original box and all accessories are returned undamaged;
3) Any additional gift or promotional products are returned undamaged;
4) You have removed any locks or passwords, and the phone is reset to factory settings.
To arrange a return please email customerservices@flex-mobile.co.uk

Can I cancel my sim contract?

You can return your sim within the first 14 days of the contract, however;
1) You will be charged for any usage;
2) Any gifts or extras included with the sale are returned undamaged and in "as new" condition;
To arrange a return please email customerservices@flex-mobile.co.uk

Can I cancel my sim/phone contract before it has been received?

You can return your sim within the first 14 days of the contract, however;
1) If your order hasn’t shipped yet, we’ll return any money you’ve paid as soon as you cancel. Funds can take up to five working days to return to your account, although it can take longer depending on your bank. Contact your bank directly for updates.
2) If your order has shipped, you’ve returned your phone to us and we’ve cancelled your network contract, please allow 14 days (from the day your cancellation is confirmed) for any funds you’ve paid to return to your account. It can take longer depending on your bank. Contact your bank directly for updates.
3) For network charges, please allow up to 28 days (from the day your cancellation is confirmed) for any funds to return to your account.
To cancel please email customerservices@flex-mobile.co.uk